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New long distance voice T1 and/or PRI surcharges for call centers...
Written by: S. Sullivan - Feb 25, 2018
Long distance T1 carrier's have reviewed their networks and determined they are spending more money to maintain the network, but getting back less revenue.
1] Per minute rates are down (the race to "zero" cents per minute!) 2] Average call length is down (call centers with predictive dialers are driving this) 3] Call completion percentages are down (over 1/3 of all calls do not complete, thus not billable) 4] More carriers least-cost-routing (from the Wholesale side of the house) 5] Dialers/PBX's are more sophisticated and can "game" the network 6] Qwest is a major carrier to all other carriers (the trickle-down effect)
WHAT ARE CARRIERS DOING TO RETAIN REVENUE?
1] Impose Short Duration (SD) surcharges to ensure call length is extended to at least 7 seconds 2] Impose Call Completion language to ensure that more calls are billable (remember, over 1/3 of all calls are deemed to be un-billable) 3] Raise rates across the board (Retail and Wholesale) 4] Stipulate that "Dialer" traffic is no longer accepted 5] Implement minimum usage requirements
Qwest Communications- the main carrier for many resellers/wholesalers in the industry began the process in early June 2008 by notifying resellers and direct customers that they would be implementing short duration surcharges of $0.01 cent for all calls under 7 seconds, provided that it represents over 10% of total call volume.
Global Crossing- began implementing short duration call surcharges (effective February 1st, 2009) of $0.02 cents per call. Only 10% of all calls are allowed to be 6 seconds or under. If customers go over 10%, all SD calls we be levied a .02˘ per call. Due to Qwest being a major route within Global Crossing's network, their choices were limited.
Paetec- Implemented “Call Completion” language (effective December 1st, 2008) stating that 60% of all calls must complete or a $0.01 cent surcharge will be added per call. And while they currently have no official language to the point, they are routinely rejecting customers off the network who have excessive SD calls.
Level 3- owns the legacy Broadwing network, which was already known within the industry to reject predictive dialer traffic. Level 3 has maintained that practice by not accepting business from high volume call centers with SD calls, especially when utilizing a dialer.
XO Communications- No longer accepting any dialer or call center traffic, made this notification in 2008.
Verizon- owns the legacy MCI network. They started a minimum usage commitment of $700 per T1 (effective January 1st, 2009), believing that regardless of Call Completion percentage or SD percentage this will solve their issues. However, Qwest is again a major LD provider within their network, so charges could be added within the near future.
***[If your current PRI or T1 provider is not listed above, they may be a reseller, utilizing one of the carrier's above to provide the underlying network]***
WHAT IS THE CURRENT SOLUTION?
A telecom service provider with a next generation switching infrastructure able to support both TDM and the increasing amount of SIP applications in the market. A network core which has been built on providing Dialer, Enterprise Call Center, Marketing and LD customers a solution at a great price. All on a stable platform, with a 'customer first' approach to service. Through increased augments, we're able to service the SMB market for local products all the way up to the high-end Call Center/Dialer customer that needs high CPS (calls per second) and a billing/rating structure second to none.
1] No SD call surcharges 2] Routing to 15 different carriers within the network, thus not as much dependence on the "surcharging" carriers 3] Call Completion language is enabled which requires 50% of all calls to complete, however the surcharges are more competitive at $0.005 cents per call- for the difference between % and 50%. However this is waived for 4 T1s/100 SIP paths or less. 4] Standard billing in 6 second increments with 6 decimal rounding (vs. 2 or 4 decimal most other carriers use) 5] Support of TDM and SIP applications with over 20,000 paths of SIP LD running today 6] No hard 80/20 or 70/30 rule for RBOC vs. non-RBOC calls 7] No minimum LD usage commitment per T1 or PRI (beneficial for seasonal call center traffic) 8] Aggressive interstate and intrastate cent per minute LD rates
FOR MORE INFORMATION:
Shaun Sullivan Telecommunications Broker/Consultant Office: 1(877)520-1924 Mobile: 1(512)434-9469 Email: email@example.com Web: http://www.realtimet1search.com